Return Policy

All items are made-to-order, specifically for you. Due to this custom nature, we cannot accept returns or exchanges for issues related to size, color, or design preferences. We encourage you to review your order carefully before checkout. For any defective or damaged products, our return policy applies. Thank you for understanding and supporting our unique, personalized service.

Terms and Conditions Section:
Return and Exchange Policy

Made-to-Order Products: Our products are uniquely crafted upon each order, tailoring to individual specifications. This means each piece is distinct and made just for you.

No Returns/Exchanges for Custom Orders: Due to the custom nature of our products, we are unable to offer returns or exchanges for issues relating to size, color, or design preferences. We urge customers to double-check their order details, including size and design choices, before placing an order.

Defective or Damaged Products: While we strive for perfection, we acknowledge that errors can occur. If your product arrives defective or damaged, please contact us within seven days of receiving your order. We will require photographic evidence of the defect or damage. Upon verification, we will arrange a return and offer a replacement or a refund as per your preference.

Process for Reporting Issues: To report a defective or damaged product, please reach out to our customer service team at shopchaifive@gmail.com. Include your order number, a detailed description of the issue, and clear photographic evidence.

Refunds: Refunds for defective or damaged products will be processed to the original method of payment within seven-fourteen days of receiving and verifying the claim.

Amendments to Orders: Please note that once an order is placed, amendments regarding size, color, or design are not possible due to the immediate initiation of the production process.

Cancellation Policy: As our items are made-to-order, we begin processing your order immediately after it is placed. Due to the personalized nature of our products, we regret to inform you that we cannot accept cancellations once an order has been placed. It is the customer's responsibility to double-check order selection before completing your purchase. 

Customer Responsibility: It is the customer's responsibility to provide accurate order details and shipping information. We are not responsible for non-delivery due to incorrect information provided at the time of order placement.

By placing an order with us, you agree to these terms and conditions. We appreciate your support and understanding in maintaining the quality and uniqueness of our products.